Evaluation of knowledge, attitude and behavioral features of our hospital staff about family practice

Abstract

Aim: This study aimed to assess the knowledge level, attitudes, and satisfaction with family medicine services among healthcare workers at Haydarpaşa Numune Education and Research Hospital (HNEAH).

Materials and Methods: A face-to-face questionnaire was administered to healthcare personnel at HNEAH to collect data on sociodemographic characteristics, knowledge, attitudes, behaviors, and satisfaction with family medicine practices. The questionnaire included items designed to measure participants' familiarity with family physicians, utilization of family medicine services, and satisfaction levels.

Results: Among the participants, 63% were under 30 years of age, 57.8% were female, and 37.2% were doctors. Approximately 80.4% of the employees were enrolled in the family medicine system, and 75% knew their assigned family physician. Despite this high enrollment rate, 45.5% of participants had not visited their family physician in the past year. The primary reasons for visiting family physicians included proximity (56.7%), while the most cited barrier was the mismatch between working and service hours (44.5%).

Conclusion: The study highlights that while healthcare workers reported high levels of satisfaction with family medicine services, the knowledge of family medicine practices was significantly influenced by age and the frequency of visits to family physicians in the past year. These findings underscore the need for targeted educational initiatives to improve awareness of family medicine and encourage greater utilization of primary care services. Future research should focus on exploring participant preferences and barriers to optimize the effectiveness of family medicine services.